FAQ

By an SBP transfer to a phone number or in cryptocurrency. Pick a plan in your account, send the amount and attach the receipt or transaction hash — the subscription turns on after a check.

See also: Which payment methods are available? · How do I get a receipt?

Right now SBP transfers and USDT. The current list with details is always on the payment page in your account.

Yes, USDT on several networks. Enter the full transaction hash so we can verify it.

If the money left your account but the subscription did not turn on within a day, contact support and attach the receipt: we will find the transfer by hand.

Yes. We need to find the transfer, so attach the receipt or the hash and mention in the comment on whose behalf you paid.

Once the payment is confirmed, the receipt appears in your account: Billing → My payments → Receipt. You can print it or save it as PDF from the browser.

See also: Which payment methods are available?

SBP transfers only work with cards and accounts of Russian banks. From another country it is easier to pay in USDT: no bank is needed and your location does not matter.

See also: Do you accept cryptocurrency?

No, nothing is ever charged without you. Three days before the subscription ends we send a reminder, and you renew in your account the same way.

See also: How do I get a refund?

There are no artificial speed or traffic limits. Real speed depends on your provider and the distance to the server; if it is slow, switch the server or the protocol.

It depends on the plan: One — one device, Family — three, Maximum — five. You can remove a device and give access to another.

See also: Does it work on a router?

Every device gets three protocols at once. If one stops working, switch to another in the app or change the server with a button in your account.

See also: What if my provider blocks the VPN? · What is VLESS Reality?

Yes, if the firmware has an OpenVPN client, such as Keenetic or OpenWrt. The router file is downloaded from the device card.

Android TV uses the same app as a phone. Apple TV has a sing-box build in the App Store. For TVs without an app store, set up the VPN on the router.

VLESS Reality is built for networks with deep packet inspection, but blocking changes in every country and we cannot guarantee it. Contact support before paying and we will tell you how things stand.

Usually because of a congested provider link, a distant server or a protocol that copes badly with packet loss. Try Hysteria2 instead of VLESS on mobile networks or change the server on the device card.

See also: How fast is the connection? · What if a protocol gets blocked?

Switch to VLESS Reality: it looks like ordinary HTTPS and gets through filtering better than others. If that does not help, change the server and tell support which provider you use.

See also: What if a protocol gets blocked? · What is VLESS Reality?

Yes. Use v2rayN or sing-box for VLESS and Hysteria2 and a regular OpenVPN client. The guide is on the setup page, Linux tab.

See also: Does it work on a router?

Change the server with the button on the device card and try another protocol. If that does not help, contact support; if we cannot fix it, we refund the remaining days.

See also: What if a protocol gets blocked? · How do I get a refund?

We do not keep the websites you visit, DNS queries or traffic content. We keep traffic volume and connection addresses for 30 days to detect resale of access.

See also: What is no-logs and how can I check it? · Who can see my traffic?

The list of countries and the current state of every server is on the status page.

A protocol that makes the connection look like ordinary HTTPS traffic to a popular website. Filtering systems find it hard to tell apart from a visit to that site.

See also: Why are some VPNs blocked and others not? · What if a protocol gets blocked?

Only service administrators, and only as far as operation and support require. Passwords are stored as hashes, configs are encrypted. Data is not sold or shared with third parties.

“No-logs” is a promise not to record user activity. It is almost impossible to verify from outside, so we state plainly what we keep: traffic volume and connection addresses for 30 days. We do not record visited websites, DNS queries or traffic content. All of it is in the privacy policy.

See also: Do you log my activity? · Who can access my data?

Your provider only sees an encrypted connection to our server, not the websites. Websites see the server address, not yours. The content of HTTPS pages is seen by no one but you and the site.

See also: What is no-logs and how can I check it?

VPN servers hold no customer database, emails or payments: only device access keys. There is no history of visited websites because we do not record it. We move your devices to another server and revoke the old keys.

See also: Who can see my traffic?

Passwords are stored only as hashes, payment details and secrets are encrypted, passwords and tokens are masked in logs. You can protect sign-in with a second factor. We do not collect more than needed: what is not in the database cannot leak.

See also: Who can access my data?

Provider equipment recognises protocols by the “handwriting” of their packets. VLESS Reality looks like an ordinary visit to a popular website, so it is harder to tell apart.

See also: What is VLESS Reality?

Contact support from your account. We refund the unused days: the amount is divided by the subscription days and multiplied by the days left.

See also: How long do I have to ask for a refund? · Is there automatic renewal?

Any time while the subscription is active. We send the money within 10 business days.

See also: How do I get a refund?

In your profile, in the Change password block. You can also turn on sign-in with an authenticator code there.

See also: What if I forgot my password?

In your profile, in the Data and account block. Access is cut off at once, personal data is erased, payments stay anonymised.

On the sign-in page press Forgot your password? and we will email you a link to set a new one.

See also: How do I change my password?

The trial is given once per account. If you do not see it in your account, contact support.